Privacy Policy for NC.dk

This privacy policy explains how Nic. Christiansen Group A / S ('' we '' or '' us '') processes your personal information and is issued on behalf of all companies in Nic. Christiansen Group.

Nic. Christiansen Group is defined as: http://ipaper.ipapercms.dk/NicChristiansenGruppen/NicChristiansen/CVRoversigt/


DATA RESPONSIBLE

The legal entity responsible for the processing of your personal data is:

Nic. Christiansen Group A / S
CVR number: 38090216
Sjællandsvej 1
DK-6000 Kolding


USE OF PERSONAL INFORMATION

We use your personal information for the following purposes:

When using our website:
Processing of your inquiries prior to sale: Personal information submitted via online forms, chat function, etc. prior to a sale is used for the processing of the specific inquiry, eg inquiries regarding. test drive of a car, ordering brochures and price lists or requests for contact. If you also give your consent in connection with the inquiry, your personal information will be processed for marketing, as described below, and your personal information will be linked to cookie data as described in more detail in our cookie policy.
What information do we use: General personal information, such as name, address, e-mail, telephone number, vehicle information, preferences.
Basis of treatment: Consent.

Processing of your inquiries in connection with sales: Personal information submitted via online forms, chat function, etc. in connection with a sale is used to contact you for the purpose of processing the specific inquiry, eg inquiries regarding. planning and execution of workshop visits, ordering specific offers as well as other services that can be ordered via the website. If you also give your consent in connection with the inquiry, your personal information will be processed for marketing, as described below, and your personal information will be linked to cookie data as described in more detail in our cookie policy.
What information do we use: General personal information, such as name, address, e-mail, telephone number, vehicle information, preferences.
Basis of treatment: Fulfillment of contract.

Marketing: Personal information is used for marketing purposes, including targeting our individual communication with you based on your areas of interest and focus and sending you relevant marketing in the form of e.g. newsletters. Your personal information is linked to cookie data as described in more detail in our cookie policy [insert hyperlink].
What information do we use: General personal information, such as name, address, e-mail, telephone number, cookie data, online user behavior, vehicle information, preferences.
Basis of treatment: Consent.
When passing on your consent: Balance of interests.

Optimizing the user experience on the website: Personal information is collected through your use of our website. We use this information to optimize the user experience on our website and the services we offer. See more about this in our cookie policy.
What information do we use: Cookie data, online user behavior and in user surveys with associated competitions, ordinary personal information is also used, such as name, address, e-mail, telephone number.
Basis of treatment: Consent

Website Statistics: Personal information is used to compile statistics for the use of our website and related services.
What information do we use: Cookie data, online user behavior.
Basis of treatment: Consent

When using shops and workshops - When you shop at the authorized network of dealers and service workshops, we as an importer receive and process information about you for the following purposes:

Delivery of service: When you shop at authorized dealers and service workshops, we receive and process your personal information in connection with. the delivery of the purchased services. This is done as an example in connection with ordering cars and special spare parts as well as for activating the warranty and any additional services offered by the importer, eg roadside assistance.
What information do we use: General personal information, such as name, order number, vehicle information.
Basis of treatment: Fulfillment of contract.

Service and warranty processing: For documentation of completed services and inspections, which is a prerequisite for maintaining the factory warranty, we receive and process information about your car. The same applies if actions are taken by the factory to rectify any defects. When processing any warranty cases, documentation of the case process between dealer, importer and factory is passed on and processed. In addition to information about your car, this documentation may contain personal information.
What information do we use: General personal information, such as name, address, order number, vehicle information, case history.

Basis of treatment: Fulfillment of contract.

Customer satisfaction surveys: In order to follow up on customer satisfaction across the market and get input for continuous improvement of customer service, we receive and process your personal information in connection with. conducting customer satisfaction surveys.
What information do we use: General personal information, such as name, address, e-mail, vehicle information, information about recent purchases.
Basis of treatment: Legitimate interest

Service announcements: In order to provide good customer service, we send you service announcements about eg body inspection, rust inspection, etc. relevant to your warranty coverage. In this connection, we receive and process your personal information.
What information do we use: General personal information, such as name, address, e-mail, vehicle information, workshop reservation.
Basis of treatment: Fulfillment of contract.

Statistics and reporting: To measure the activity of the dealers, follow up on the dealers' performance, develop and improve the sales processes in the dealer network and to make customer and market analyzes for use in business development, we receive and process your personal information.
What information do we use: General personal information, such as name, address, e-mail, telephone number, vehicle information, case history
Basis of treatment: Legitimate interest.
Deletion deadline: 6 months from collection (after which the data is anonymised)

In the following other contexts:

Marketing by letter: Personal information is used for marketing purposes, including sending marketing by letter targeted to you. This can be done on the basis of information we have from public lists and / or from your customer relationship with us.
What information do we use: General personal information, such as name, address, vehicle information, preferences, other public information.
Basis of treatment: Legitimate interest.

Footage for marketing purposes: For branding and marketing of our products and services, we obtain your consent to use footage of you in our marketing materials. For example, image material for social media, websites and brochures.
What information do we use: Ordinary personal information such as name, photos, video.
Basis of treatment: Consent.

SOURCES

When we collect information from sources other than you, this source (s) will be:

a) Car dealer where the purpose is statistics, marketing and fulfillment of contract

b) Public registers: The engine register, the CPR register, the CVR register where the purpose is unambiguous identification and fulfillment of contract.

c) Leasing and financing companies where we have managed to establish credit facilities in connection with the conclusion of a contract.

d) Credit rating agency where it is possible that we can make a credit rating of you in connection with the conclusion of a contract.

The information collected about you comes from:
a) EU / EEA

DISCLOSURE OF YOUR PERSONAL INFORMATION

In connection with the purposes stated in the policy, we pass on your personal information to the following other categories of recipients:

a) Relevant car dealer (s) and manufacturer

b) Partners such as finance companies, insurance companies and service providers (eg roadside assistance, tire storage, price calculators and the like).

c) Other suppliers and partners who assist our company (eg service providers, technical support, supplier services, financial institutions)

d) Companies such as the Data Controller are group affiliated with Nic. Christiansen Gruppen (www.nc.dk).

e) Public authorities.

f) Social media (eg Facebook, LinkedIn).

TRANSFERS TO COUNTRIES OUTSIDE THE EEA

We generally store your information within the European Economic Area (EEA) or countries that have an adequate level of data protection. These countries have data protection laws that are similar to the laws in the EEA as far as your information is concerned.

If we share your information with companies domiciled outside (i) the EEA or (ii) countries with an adequate level of data protection as defined in GDPR Chapter 5, we enter into an agreement with these companies that they must handle your information in a similar manner. basis like us. In such cases, we ensure that the information transferred is protected. Further information on relevant transfers and treatments can be obtained by contacting us.

We share your information with the following types of recipients, who may be located outside the EEA:

a) Car manufacturers receive vehicle information for use in factory warranty, statistics and reporting.
b) Data processors, such as system suppliers, are entrusted with vehicle and personal data in order to process this information on our behalf for the purposes stated in the policy.

STORAGE AND DELETION

We store your personal information for as long as is necessary for the purpose or purposes for which the clearings are treated. As a general rule, the information is stored for 5 years from the individual processing, but in special cases there may be shorter or longer storage periods, including to comply with legal requirements for deletion or storage.

COMPULSORY INFORMATION

The information we collect for personal data processing will in some cases be mandatory, ie necessary to be able to contact you, provide the service, make a credit assessment, etc. In connection with the implementation of the specific personal data processing, we will inform you about what information is mandatory. If we do not receive the mandatory information, we will not be able to provide the desired treatment or service.

YOUR RIGHTS

You have the following rights:

  • You have the right to request insight, correction or deletion of your personal information.
  • You also have the right to oppose the processing of your personal data and have the processing of your personal data restricted.
  • In particular, you have an unconditional right to oppose the processing of your personal data for the purpose of direct marketing.
  • If the processing of your personal data is based on your consent, you have the right to revoke your consent at any time. Your revocation will not affect the legality of the processing carried out prior to your revocation of your consent.
    You have the right to receive the personal information that you have provided yourself in a structured, commonly used and machine-readable format (data portability).
  • You can always lodge a complaint with a data protection authority, e.g. The Data Inspectorate.

You can make use of your rights by: By contacting the Data Controller at the above contact information, or by writing to [email protected]
There may be conditions or limitations to these rights. It is therefore not certain that you e.g. has the right to data portability in the specific case - this depends on the specific circumstances in connection with the processing activities.

Last updated: 29.09.2020